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Called to speak with support because I could not get a required support statement to show up in view or to print. I could barely understand the support person as their English was horribly poor.

Then the support person could not even understand what tax form I was calling about. Put me on hold 4 times and 20 minutes later they had me send them the return. Very obvious that this person has no clue about a Form 990. Very disappointed with Drake's support.

If they are going to offer a product, then they need to have support staff that can assist with the product.

Had a few issues like this with Drake in the past 6 years, but at least I was always speaking with someone who spoke English. I can no longer recommend this product.

Product or Service Mentioned: Drake Software Technical Support.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jan 03.
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In response to your thinly veiled racist remark about the accents or language used by Drake support, their support locations are Franklin and Sylva NC, Hayesville NC, and Nashville TN.

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