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Called to speak with support because I could not get a required support statement to show up in view or to print. I could barely understand the support person as their English was horribly poor.

Then the support person could not even understand what tax form I was calling about. Put me on hold 4 times and 20 minutes later they had me send them the return. Very obvious that this person has no clue about a Form 990. Very disappointed with Drake's support.

If they are going to offer a product, then they need to have support staff that can assist with the product.

Had a few issues like this with Drake in the past 6 years, but at least I was always speaking with someone who spoke English. I can no longer recommend this product.

Review about: Drake Software Technical Support.

Reason of review: Poor customer service.

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Anonymous
#1446594

In response to your thinly veiled racist remark about the accents or language used by Drake support, their support locations are Franklin and Sylva NC, Hayesville NC, and Nashville TN.

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