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Drake Software - I left Thomson Reuters ultratax 4 years ago to switch to Dra

So far every time I have call Drake support they have been spot-on. They don't answer tax questions but they can many times guide you to the check mark that you were missing. The software is easy to use. As with any tax software program for professionals there is always a learning curve.
4.6
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Website
#1302035
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THIS OUTFIT WILL NOT TALK TO YOU ABOUT RENEWAL OF THE ACCOUNT ON THE TELEPHONE. I AM TRYING TO USE THEIR SERVICES FOR MY THIRD YEAR, AND THERE SERVICE JUST GETS WORSE EACH YEAR. I'VE BEEN IN BUSINESS FOR 54 YEARS, AND NEVER HAVE HAD SERVICE LIKE THIS. IT LOOKS LIKE...
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Anonymous
Dan Richards

Online renewal takes less than a minute. How dense do you have to be to not figure that out? I mean.... oh my God! You're giving customer service a bad grade because they aren...

Anonymous
Cecil McAlister

The online renewal takes about 30 seconds to complete, I'm not sure why you would want to sit on the phone reading out your credit card number to someone. Obviously, you have ...

2.4
Hayesville,North Carolina
I liked
  • Telephone policies
I didn't like
  • Customer service
#1268299
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I've been using Drake for the past 3 Tax Season. There have been fields that lead to no where that has caused me to spend more time the returns. But this year, I have complete Data Entry Screens disappearing! W-2 information completely gone from logging in at one point...
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Anonymous
Jeanmarie S

We have a networked version of Drake, meaning we store it on a server for multiple users. We had this happen in 2016 and discovered that there are some types of cloud based se...

Anonymous
Cecil McAlister

Sounds to me like an unstable computer rather than a software. Computer programs are dumb and do the job they are programmed to do. Drake Software doesn’t have Programming tha...

#1232274
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Drake is not user friendly at all .. it doesn’t do even half of the stuff that ultra tax does. If you don’t know taxes you are in deep trouble. Customer service is poor more than half of them don’t even know basics n some are even rude. It’s cheap but not worth the...
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Anonymous
Cecil McAlister

Why would you be purchasing a professional tax software package "if you don't know taxes"?

Anonymous
TJ Eadeh CPA

I'm using Ultratax right now and seriously thinking of switching to drake. I'm finding your comments helpful in deciding if I want to go with drake or not. I know the cost is ...

2.4
#1220635
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This software is not for amateur tax preparers; however, it is designed by tax experts for tax experts. The data entry is excellent, and customer support is second to none. We've used Drake for the 2015-2017 tax years, and will continue to use them. Pricing is amazing,...
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Anonymous
tom

Customer services is excellent. I give it a 10+ and 7 stars.

5.0
#1206121
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Called to speak with support because I could not get a required support statement to show up in view or to print. I could barely understand the support person as their English was horribly poor. Then the support person could not even understand what tax form I was...
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Anonymous
Cecil Brunswick

In response to your thinly veiled racist remark about the accents or language used by Drake support, their support locations are Franklin and Sylva NC, Hayesville NC, and Nash...

#1161426
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I had a tax manager that is no longer with the firm me as a partner has been denied access to a product I paid for. according to my attorney denied access to a product I have the cancelled check and serial number is illegal. He suggested to contact BBB and to Contact...
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Anonymous
Cecil McAlister

So, you had a tax manager that no longer works with you that setup a login to the online portal and you're trying to gain access to the website? This is a rather simple proces...

Anonymous
Joseph

It's in the terms of service that the serial number only works for the time of active service which expires December 31st.

1.0
I didn't like
  • Paid for portal and denied access
#1143769
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purchased write up this year. support is terrible . it is easier to try to figure out the solution yourself than calling them. They dont seem to familiar with the program. I have called them several times on several different topics and all I got was the run around ....
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Anonymous
30yrcustwillbedone

Agree used the software for 30 plus years. It was great and now every year there is more and more BS. Customer care knowledge has gone down the drain!

Anonymous
Anonymous

I have and even spoken with a supervisor and He would not clear the past words to get into my account.

3.0
#1110748
Reply to reviews

I want to give a positive review for Drake Software. I've worked for 20 years in the field with several tax programs, including LaCerte and UltraTax. They are expensive. Drake isn't. It has everything you need in one package, no nickel and dime-ing you for each state,...
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4.9
I liked
  • Omg the service
  • I can do all returns and get payroll
  • Speed
#1102439
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I've been in the tax business over 30 years and this was my best tax season ever. I've used Lacerte, Taxworks, Thompson Reuters Ultra tax, all good - and expensive - software. I have nightmare stories about each. I've lost clients because of them. They are hugely...
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user55599164
user55599164

Spot on review!

Anonymous
Roy Goree

I was with Drake,left for four years for another cheaper soft wear,those were the worst four years of my tax career, Drakes the one.

5.0
I liked
  • Telephone policies
  • Such a good price
  • Speed
#1036386
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