Not resolved

I switched to Drake for the 2016 tax season. I don't mind the interface, but it's archaic in that I have to click the View button every time I make a change and need to see what it changes on the form or calculates the depreciation to be.

I'm also having problems with the application crashing when I export a K1 from either a Partnership or S-Corp. Customer Service took 2 days to respond by email. The Chat support they claim to have isn't available. However, customer support is trying to tell me that it's a conflict with my antivirus software that's causing this crash.

Not buying that - I've worked in software quality assurance for over 15 years and I know that the lack of consistency with these crashes isn't caused by any 3rd party software. Drake can't handle a record with multiple K1s. Another annoyance is the software won't efile the SMLLC return for CA in the individual module. They give some outdated excuse in their knowledge base.

If you are a preparer in CA, stay away from this software. I will have to relook at my software choice for next tax season, as Drake has too many problems with business returns. It works great - so far - for individual returns. I have a lot of business returns though and I can't recommend software that crashes or can't efile an SMLLC in CA, and the only way to "rebuild" a record is to call customer support during their working hours.

It's faster to print the K1 and enter it than get thru to customer support.

I had none of these issues last year with TaxAct, but the data entry in Drake is much quicker and I don't have to go thru a 30 page client report to find a couple of forms. I can't believe so many of my colleagues actually feel Drake is a great product...but I don't think they do many business returns either.

Product or Service Mentioned: Drake Software Tax Software.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Mar 22, 2017.
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In Michigan, I have issues with the City corp return. They don't have city of detroit corp tax return.

I asked two years ago to include that in the package, they said they are working on it. But I still don't see MI cities corp tax programs.

Knoxville, Tennessee, United States #1340401

as a user of Drake software for 25 years, i can attest that it's not perfect (which company is?)...but i've also tried MANY different software companies, and in the end, don't think twice about staying with Drake. my firm prepares approx 8K returns a year (across multiple locations), of which approx 25% are business returns, so i must disagree with the comment that they have problems with business returns. if that were the case, then i'd be getting bombarded with client calls, as well as potential fed/state issues arising from incorrect returns.

i have nothing to gain by writing this, but i'd hate to see someone judge their software decision based on the opinion of one disgruntled user.

to anonymous #1418167

Great software

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